Last week, I wrote about an issue that hasn’t gotten tremendously widespread coverage but is anecdotally affecting quite a few MilesTalkers. This concerns losing the ability to transfer Chase Ultimate Rewards points between accounts or to transfer partners.
In that article, I mentioned that it a) appears to be an issue where the system wants to authenticate that you are who you are by text/phone and b) the lack of a designated mobile number makes it simply fail (without actually telling you the issue).
I was advised by Chase that labeling my mobile number as Mobile would fix the problem within 2 weeks of the update. I was skeptical since in this day and age, you expect everything instant, but they know their systems!
Indeed, less than a week later I tried my luck at a transfer. It gave me this screen:
Recall that previously, that was just a mostly blank screen telling me it couldn’t verify my identity.
I clicked for a text message and confirmed my identity and the transfer went right through.
So, if this looks a lot like your issue, follow the instructions in the previous article and there’s a good chance you’ll be good to go – within two weeks.
Questions?
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