I already alluded to this in my review of the Andaz Mayakoba earlier this month, but we didn’t have details.
Today, Hyatt has put out an official Press Release with the announcement.
Key Takeaways:
- The Andaz Mayakoba will close as of March 2nd, 2025.
- For guests with reservations after that date, they say “for existing reservations at Andaz Mayakoba Resort Riviera Maya for stays after March 2, 2025 until the hotel resumes operations, the option to relocate to other Hyatt properties or another hotel within the Mayakoba complex or cancel their stay with no penalty. Should a guest or World of Hyatt member have questions or need assistance, please contact Hyatt at 888-848-9496 (within the Americas) or 1-402-952-1131 (outside of the Americas).”
I’ll note that there is nothing I’d consider comparable at another Hyatt brand in the area and you should absolutely push for accommodation at another hotel within the Mayakoba complex which are all at a higher price point than the Andaz was (Fairmont, Banyan Tree, or Rosewood). I haven’t checked but I assume the Fairmont is the lowest cost of the three and where they would offer relocation but I could be wrong. I’d love to hear from anyone that is re-accomodated either in the comments or in the MilesTalk Facebook group.
- The rebranding as Alila is expected to become completed with the hotel reopening in late 2025 (of course they cannot give an exact date given that renovations are always a wildcard time wise).
- The only Alila I have stayed at so far was the Alila Ventana Big Sur which I loved and also (in a very different way) had an escape from it all feel like I had at the Andaz Mayakoba.
- There will be fewer rooms in the new Alila Mayakoba – with a full 40% of rooms being suites. That’s awesome – as long as enough are Standard Suites available for Globalist upgrades and Suite Upgrade Awards.
What follows is the rest of the Hyatt Press Release, unedited except to remove the information on rebookings which I covered above.
“CHICAGO (January 24, 2025) — Hyatt Hotels Corporation (NYSE: H) and RLH Properties today announced the planned transformation and rebranding of Andaz Mayakoba Resort Riviera Maya to Alila Mayakoba, which will mark the Alila brand’s entry into Latin America and the Caribbean. Andaz Mayakoba Resort Riviera Maya is expected to suspend operations on March 2, 2025 and debut as Alila Mayakoba later this year. Alila is a luxury brand that has received substantial recognition for its place at the forefront of transformational travel. Hotels and resorts in the global brand portfolio are known for their awe-inspiring experiences that allow guests to create a sense of connection to self, place, local culture and community.
Sustainability and wellbeing sit at the forefront of the Alila brand ethos, and the new resort will be designed and renovated with minimal impact to the surrounding environment of Mayakoba’s lush and tropical jungles, while providing maximum impact on the physical, mental, and spiritual health and wellbeing of guests. Set amongst 148 acres of mangrove, protecting wildlife and biodiversity, the resort will take an eco-friendly renovation approach using locally sourced and reclaimed materials and operate under rigorous sustainable tenets once open.
Alila Mayakoba will offer a sanctuary where guests can connect with the indigenous natural environment in profound and immersive ways, and learn to honor and cherish the environment, much like ancient Mayans, creating space for themselves while nourishing the Earth in their own ways. The design of Alila Mayakoba will celebrate the distinct and secluded location of Mayakoba and honor its distinctive water canals and the ancient Mayan reverence for nature, which aligns seamlessly with the Alila brand’s commitment to environmental connection.
“The planned transformation of this beloved resort into a magnificent Alila Mayakoba will inspire guests and ignite curiosity, incorporating local traditions into the guest experience with thoughtful conservation practices that make a positive impact, allowing guests the ability to be involved in the preservation of Mayakoba,” said Pete Sears, Group President, Americas, Hyatt. “As the first Alila branded hotel in Latin America and the Caribbean, we are proud to soon introduce a new level of luxury, sustainability and impactful wellbeing that inspires guests to interact with the local community and truly immerse themselves in an authentic experience.”
“With expertise in luxury and ultra-luxury hotels and residences in Mexico and the Caribbean, we are thrilled to pursue our next chapter with Hyatt with plans to introduce the Alila brand to the world-renowned destination of Mayakoba,” said Luis Duran, CEO, RLH Properties. “Our commitment to environmental responsibility is a key aspect of our long-term strategy and has become fundamental to the success of our company. Alila Mayakoba will be a testament of our deep respect for the community, allowing guests to connect with our protected ecosystems on a deeper level.”
As part of the transition, the property will reduce the number of guestrooms and increase the suite count to 40% of the total inventory, offering wellness-focused accommodations with design and technology features aiming to improve guest wellbeing. The property will continue its commitment to wellbeing with elaborate indoor and outdoor wellness spaces, intentional programming led by experts and local healers, a renovated spa with outdoor communal hydrotherapy amenities, extensive gardens to be used in guest programming, and a new Temazcal, a traditional Mexican steam bath supporting therapeutic and spiritual wellbeing. The resort will offer a robust array of experiences that encourage guests to explore beyond the resort and discover the Mayan Riviera in a deep and transformative way.
Alila Mayakoba will be home to locally inspired food and beverage offerings, including a curated coffee shop, a three-meal restaurant with an on-site organic garden, two signature restaurants, a new lobby lounge serving artisanal cocktails using local ingredients, a beach-front restaurant and a new beach club. All culinary experiences will depict the Alila brand’s restorative, meaningful and honest approach to food and wine, deeply rooted in place and people with garden-to-table elements. Additionally, the hotel will open with refreshed indoor and outdoor meeting and events spaces ideal for special events and celebrations, or unforgettable weddings with impressive natural backdrops of the Caribbean Sea.”
Thoughts?
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