We knew it was coming since they have acquired (but not yet integrated) Mr. and Mrs. Smith and announced the end of their SLH partnership would be coming.
Now we have a full sequence of timing for the wind down, from this page on Hyatt’s website.
“World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.
What does this change mean for World of Hyatt members?
Reservations:
- Existing Reservations
- For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
- For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
- New Reservations
- Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.
- Reservation Cancellations
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at 1.212.953.0118, 44.207.802.289, or [email protected].
- Reservation Modifications
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at 1.212.953.0118, 44.207.802.289, or [email protected] and rebooked. New rates may apply.
Additional World of Hyatt Program and Benefits:
- World of Hyatt credit cardmembers will continue to earn 4 Bonus Points for every eligible dollar spent on their card at participating Small Luxury Hotels of the World locations until August 31, 2024.”
It’s great that those will reservations will have them honored, but not earning night credits or points (especially night credits!) is a big blow and will likely lead to a lot of people canceling in favor of a Hyatt branded option where possible.
Thoughts?
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