chase freedom flex frequently asked questions

Updated: February 2021

I’ve been getting a lot of questions about the differences between the (no longer available) Chase Freedom credit card and the new Chase Freedom Flex.

You can no longer apply for the old Chase Freedom card. You’ll have to get a Freedom Flex. But that’s a good thing.

Note that these cards both earn Chase Ultimate Rewards points, but they will effectively be cash back unless you also have a Chase Sapphire Reserve, Preferred, or Ink Preferred to transfer the points to.

Here is a chart showing the differences between the Chase Freedom Flex and Chase Freedom

Chase Freedom FlexChase Freedom
freedom flexchase freedom
Bonus Offer$200 (20,000 Ultimate Rewards points) when you spend $500 in your first 3 months, plus 5X on grocery store purchases on up to $12,000 spent in the first year.No longer available
Earn rate on general spend1X1X
Earn rate on rotating quarterly bonus categories (limit $1,500 per quarter n spend)5X5X
Earn rate on on travel when purchased through the Chase Ultimate Rewards portal5X1X
Earn rate on dining including takeout3X1X
Earn rate at drugstores3X1X
Earn rate on Lyft rides (through March 2022)5X5X
Mastercard World Elite benefits ($10 credit per 5 Lyft rides, 5% in Boxed credits, Free Shoprunner)✔️
Foreign Transaction Fees Charged?✔️✔️
Can points be transferred to a Sapphire card for transfer to travel partners?✔️✔️
Cell Phone Protection Benefit: up to $800 per claim and $1,000 per year (see full details)✔️

Frequently Asked Questions:

What spend categories earn bonus points on the Freedom Flex?

  • 3X points on dining (including delivery and takeout)
  • 3X points at drugstores
  • 5X points on travel booked through the Chase travel portal
  • 5X points on Lyft rides through March 2022
  • 5X points on up to $1,500 in rotating bonus categories each quarter
  • 1X on all other purchases

Note that this is a truly fantastic set of bonus categories for a no annual fee credit card. There is no other no-annual fee credit card on the market offering a combo of 3X on dining and drugstores.

Can I convert (product change) another Chase card into a Chase Freedom Flex?

Officially, only the legacy Chase Freedom card can be converted to a Chase Freedom Flex. You cannot convert a Sapphire card nor a Freedom Unlimited. In practice, we have heard of successful conversions from other cards, so it may be worth a call!

It will not affect your credit history. All information will port from the old card to the new one. But because it’s changing from the Visa network to a Mastercard, your card number will change and so you’ll need to update any recurring payments.

Can I have more than one Chase Freedom Flex credit card?

No. While you’ve been allowed multiple Chase Freedom cards, you will only be allowed one Chase Freedom Flex per person.

Does the Freedom Flex earn cash back or Chase Ultimate Rewards points?

Like all Chase Freedom family cards, it earns cash back. However, the cash back is in the form of Ultimate Rewards points. If you also have a premium Chase card (Chase Sapphire Reserve or Chase Sapphire Preferred) or Ink card (Chase Ink Preferred), then you can combine your Chase points into the premium card and transfer out to travel partners.

Can I have both a Chase Freedom and a Chase Freedom Flex card?

Yes. You can keep any Chase Freedom cards you currently have and also have one Freedom Flex card. This would allow you to get the rotating 5X quarterly bonus categories on more than $1,500 in quarterly spend ($1,500 per Freedom + $1,500 on the Freedom Flex).

Is the Chase Freedom Flex a Visa or Mastercard?

Unlike all of the other current Chase offerings, including the Freedom, which are Visa branded, the Freedom Flex is a World Elite Mastercard, which confers all benefits listed in the chart above.

Does the Chase Freedom Flex offer Cell Phone Protection?

Yes, as a World Elite Mastercard, it does! You’ll get up to $800 per claim and $1,000 per year in cell phone protection against covered theft or damage for phones listed on your monthly cell phone bill when you pay it with your eligible  credit card. Maximum of 2 claims in a 12 month period with a $50 deductible per claim.

The legacy Freedom Visa does not get this benefit.

Do Freedom Flex or Freedom points expire?

No. As long as you have the card they do not expire. And if you were to close the card, simply combine your Ultimate Rewards to another card first.

If you convert your Freedom to a Freedom Flex, you will keep all of your points.

Does either the Freedom Flex or Freedom have foreign transaction fees?

They both do. You’ll need to step up to a Chase Sapphire Preferred or Chase Sapphire Reserve to avoid those.

How does the 5X points work on travel purchases work for the Freedom Flex? (Freedom does not have this benefit)

When you book travel through the Chase Ultimate Rewards portal and pay with your Freedom Flex, you will earn 5X points. Note the downsides: If you book air via the portal, you have to deal with Chase rather than the airline on changes or cancellations. If you book hotels, they are prepaid bookings ineligible for elite night credits, hotel points earning, or hotel elite benefits, if applicable.

Is there any reason to care about it being a Mastercard instead of a Visa?

The main one I can think of is that Costco doesn’t take Mastercard – only Visa. So if you have a Freedom and it’s your primary card and you shop at Costco, that would affect you. Still, I’d think most people have another Visa card (like the Costco Anywhere Visa Card by Citi) and Freedom would only earn 1X at Costco anyway.

Is the Freedom Flex a good credit card?

I think so! It’s got a ton of bonus categories and features in a no-annual-fee credit card and as long as you have a Chase Sapphire Preferred or Chase Sapphire Reserve or Chase Ink Preferred, you can combine those points and transfer to travel partners.

Is the Chase Freedom Flex Subject to the Chase 5/24 Rule?


How can I apply for a Chase Freedom Flex?

See how to apply for a Chase Freedom Flex now with a bonus offer of $200 (in the form of 20,000 Chase Ultimate Rewards points) when you spend $500 in your first 3 months.


Related: Looking for a comparison of the Chase Freedom Flex vs. the Chase Freedom Unlimited?

Any other questions?

Let me know below in the comments, on Twitter, or in the private MilesTalk Facebook group.

You can find credit cards that best match your spending habits and bonus categories at Your Best Credit Cards

New to all of this? My “introduction to miles and points” book, MilesTalk: Live Your Wildest Travel Dreams Using Miles and Points is available on Amazon and at major booksellers.


  1. Hey Dave, just a quick note of appreciation. I have the Freedom card and was trying to assess whether there are any downsides to me in converting this to the Flex and your post really cleared things up for me. Thanks for writing it 🙂

  2. I just tried converting an old Slate to a Freedom Flex and was successful. I haven’t yet received the card but the Slate account no longer shows the card icon or account info in the Chase app and there is a new Freedom Flex account that shows up. Good info otherwise.

    • Great info, Alex, thanks. The company line at launch was “only Freedoms can convert” but I have heard many other stories of conversions from other products.

      Hopefully some others will confirm their experiences as I do now wonder if they are allowing a PC from any Freedom/Sapphire/Slate card.


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