Post updated to confirm this *already happened*.
The final changeover of the Chase Ultimate Rewards portal to Expedia has occurred. When you use the portal to book direct revenue flights, as opposed to transferring your point to a loyalty program, you’ll be using a white-labeled version of Expedia.
But MilesTalk Facebook group member Patrick S. reports an unexpected side consequence. You see, until now you could always phone in to book airlines not showing in the old portal.
But Patrick was just on the phone with them and was told that as of September (so, this has already happened, phone agents no longer have the ability to book these three airlines.
Granted, using Chase Ultimate Rewards to book a revenue ticket on Southwest is an edge case. It’s only good for someone with a Reserve (spending at 1.5 cents per point) as if you have a Preferred and only get 1.25 cents per point, you’d do better transferring points to the Southwest Rapid Rewards program. But if you have a Reserve and want to book Southwest, this has been the best option.
Patrick confirmed with 3 reps, so I guess that’s that.
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