News, Singapore Airlines

Singapore Airlines Overhauls Award Waitlist Policies

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Singapore Airlines Makes Big Changes to Award Waitlist Policies

Singapore has announced some major changes to its Waitlist policy for awards. Previously, you could waitlist for a boatload of flights (since actually free and clear SQ premium space can be very hard to come by on some routes and SQ KrisFlyer miles are the only way to book those).

Often, the waitlist would clear very close to the flight. If you were persistent (and/or lucky), a phone call to Singapore requesting a “chaser” on your waitlist might get you cleared.

Or not.

The Chaser component remains intact but a lot of the timing is changing drastically.

Singapore Airlines First Class

Singapore Airlines First Class

From Singapore Airlines:

As part of our ongoing review to improve the KrisFlyer programme, and to give you greater certainty for your waitlisted flights, we will be progressively introducing some enhancements to the redemption waitlist process.
Manage your waitlist redemption bookings online
With effect from today, you will be able to manage your waitlist redemption bookings online. Simply log in to singaporeair.com to manage your bookings and select alternative flights available for immediate ticketing.
Receive reminders on your waitlist redemption bookings
We will also send you periodic reminders via email to keep you updated about your waitlisted flights. If you prefer not to receive notifications about your waitlist redemption bookings, you may change your preference by logging into your KrisFlyer account here.
Changes to confirmation and cancellation of waitlist redemption bookings
In addition, waitlisting for redemption flights will be available up to 3 weeks before departure, and you will be informed of the outcome of your waitlist redemptions at least 14 days before flight departure – starting with flights departing on or after August 14th.
All successful waitlist redemptions will be confirmed and unsuccessful ones cancelled two weeks prior to the flight. Please note that the cancellation will apply to all waitlist redemptions excluding redemption upgrades, which will continue to be available up to the point of departure.

The huge news here is really that if you haven’t cleared 14 days out, you won’t clear.

You won’t be able to waitlist now within 3 weeks of a flight, so for a near term redemption it would appear you’ll need to find available space or keep checking…

They say to check this link for more details, however no details are actually there.

Will this affect you?

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